Terms of Service

These terms apply to your use of vera-visa.com (the "Site") and to any visa consulting services you engage Vera Visa Agency ("Vera Visa", "we", "us") to provide. By using the Site or engaging our services, you agree to these terms.

Who we are

Vera Visa Agency is a visa consulting agency based in Chiang Mai, Thailand. We are not a law firm, and nothing on this Site constitutes legal advice. For complex immigration matters, such as deportation risk, criminal history, or disputes with immigration authorities, we recommend engaging a licensed Thai attorney in addition to, or instead of, our services.

Information on this Site

We work to keep visa requirements, fees, and timelines on this Site accurate and current, and we cross-check figures against official sources where possible. Thai immigration rules do change, sometimes with little notice. Information here is a starting point, not a substitute for confirming your specific situation with our team before you act on it. See the note at the bottom of every page.

No guarantee of approval

Visa and work permit decisions are made solely by Thai Immigration Bureau and other relevant Thai government authorities, not by us. We prepare and review applications carefully, but engaging our services is not a guarantee that any application will be approved, or approved within a particular timeframe.

Using this Site

You agree not to misuse the Site. This includes attempting to interfere with its normal operation, submitting false information through the contact form, or using any content here for automated bulk collection without our permission.

External links

This Site links to external resources, including official Thai government sites and insurers we work with. We don't control those sites and aren't responsible for their content or availability.

Limitation of liability

To the extent permitted by Thai law, Vera Visa Agency is not liable for indirect, incidental, or consequential losses arising from your use of this Site or reliance on information published on it. This doesn't limit our liability for matters that can't be excluded under Thai law, or affect the separate terms of any service engagement you enter into with us directly.

Service engagements

These Site-wide terms cover use of the website itself. If you engage Vera Visa Agency for visa consulting services, the specific scope, fees, and terms of that engagement are confirmed directly with our team, typically over WhatsApp or in person, before any work begins.

Governing law

These terms are governed by the laws of Thailand. Any dispute arising from these terms or your use of the Site will be subject to the jurisdiction of the Thai courts.

Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after a change means you accept the updated terms.

Contact

Questions about these terms: pupae@vera-visa.com, or visit us at 2F, Room 215 Icon Park Hotel, 310 Manee Nopparat Rd, Mueang Chiang Mai District, Chiang Mai 50200.